General information 8

• Can I order even if I don't have a business?
• What is the METRO Marketplace?
• I saw an item from the marketplace for a lower price in a METRO store/in a METRO advertisement. Can I order the same item from the METRO marketplace for the same price?
• I have a complaint/feedback regarding the METRO marketplace; who can I contact?
• Where can I find information about a METRO store or the METRO card?

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Services 2

• Does the METRO Marketplace offer customer-specific pricing?
• Does the METRO Marketplace offer a cashback program?

Customer Account & Registration 8

• How can I delete my customer account?
• I've forgotten my password. What now?
• I received an error message during registration. What should I do next?
• I misspelled my email address during registration or I've forgotten the email address I used. What can I do now?
• How can I view and change the data in my customer account?

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Payment 8

• Where can I view my invoice?
• Which payment methods are accepted?
• Do the billing and shipping addresses have to be the same?
• Is payment in installments possible?
• Why do the VAT amounts on the net total and the amount on my invoice differ slightly?

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About my order 12

• How can I change my order?
• I have a question about my order, who can I contact?
• Can I order replacement parts?
• Can I return an item to METRO stores?
• Have you received my order?

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Delivery & Shipment Tracking 13

• How much are the shipping costs?
• Where can I see the delivery times?
• How can I track my shipment?
• Can I have my order delivered to a METRO store?
• Can I have a product delivered abroad?

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Returns and Refunds 12

• My order hasn't arrived. What can I do?
• I received the wrong delivery. What should I do?
• How and when will I get my money back in the event of a return, cancellation or refusal of delivery?
• My delivery was incomplete, but the full amount was debited/billed. How can I request a refund?
• How do I check the status of my refund/return?

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Data Protection and Privacy 5

• How is my personal data protected?
• How does the METRO Marketplace use my data?
• If I delete my account, will my data also be deleted?
• How can I report an infringement of intellectual property rights to METRO Markets?
• How can I report an infringement of intellectual property rights to METRO Markets?

Secure online shopping 6

• General recommendations
• I'm not sure if the email I just received is actually from METRO Markets.
• I recently made a purchase on another marketplace and have now received a similar product from METRO Markets, however I have never ordered anything from you before, nor do I have an account with you.
• I received a package from METRO Markets, but I didn't order anything
• I received a payment reminder, but I didn't order anything from METRO Markets

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