Returns and Refunds : METRO HR

My order hasn't arrived. What can I do?

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I received the wrong delivery. What should I do?

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How and when will I get my money back in the event of a return, cancellation or refusal of delivery?

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My delivery was incomplete, but the full amount was debited/billed. How can I request a refund?

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How do I check the status of my refund/return?

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Will I incur any costs for a return?

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Will I get the VAT back if I export to a non-EU country?

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What do I need to consider when returning a product? What is the deadline?

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How do I request a return?

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What must be considered when returning hazardous materials?

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Are returns possible for the food products?

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Can I return an item to METRO stores?

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